Refund Policy
To be eligible for a return, your item must be unused
and in the same condition that you received it. It must also be in the original
packaging.
Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or magazines cannot be
returned. We also do not accept products that are intimate or sanitary goods,
hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof
of purchase.
Please do not send your purchase back to the
manufacturer.
There are certain situations where only partial
refunds are granted: (if applicable) Book with obvious signs of use CD, DVD,
VHS tape, software, video game, cassette tape, or vinyl record that has been
opened.
Any item not in its original condition, is damaged or
missing parts for reasons not due to our error.
Any item that is returned more than 30 days after
delivery
Refunds (if applicable)
For physical items:
Once your return is received and inspected, we will
send you an email to notify you that we have received your returned item. We
will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be
processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your
bank account again.
Then contact your credit card company, it may take
some time before your refund is officially posted.
Next contact your bank. There is often some processing
time before a refund is posted.
If you’ve done all of this and you still have not
received your refund yet, please contact us at email : [email protected]
Sale items (if applicable)
Only regular priced items may be refunded,
unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or
damaged. If you need to exchange it for the same item, send us an
email [email protected] and send your
item to:
Cobra Softwares Pte Ltd
Kalapatti Main Road,
Civil Aerodrome Post, Coimbatore 641014.
If the item was marked as a gift when purchased and
shipped directly to you, you’ll receive a gift credit for the value of your
return. Once the returned item is received, a gift certificate will be mailed
to you.
If the item wasn’t marked as a gift when purchased, or
the gift giver had the order shipped to themselves to give to you later, we
will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product
to:
Cobra Softwares Pte Ltd
1 Sophia Road
#02-16 Peace Centre
Singapore 228149
Singapore
You will be responsible for paying for your own
shipping costs for returning your item. Shipping costs are non-refundable. If
you receive a refund, the cost of return shipping will be deducted from your
refund.
Depending on where you live, the time it may take for
your exchanged product to reach you, may vary.
If you are shipping an item over S$75, you should
consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.